Booking Conditions
Confirmation Voucher: Ensure you receive your confirmation voucher via email. If not, contact us immediately.
No Refund for No Shows: Refunds are not available for no shows or cancellations made less than 24 hours before your scheduled arrival.
Customer Responsibility: Make sure you have directions to the car park or full arrival instructions for meet and greet services.
Booking Confirmation: Always have your booking confirmation voucher and/or booking reference with you.
It’s important to understand that when you book through “NUMBER 1 PARKING LTD” you are entering into a contract with NUMBER 1 PARKING LTD.
If you have any specific questions or need further clarification on any of these points, feel free to ask! How can I assist you further?
If you have any specific concerns or need further assistance, feel free to ask
Complaints Procedure
Here’s a summary of the key points:
- Written Complaints: Submit any outstanding issues in writing with as much detail as possible.
- Response Time: Expect a reply within 10 working days. You will be informed of any delays.
- Terms and Conditions: All parking is subject to the NUMBER 1 PARKING LTD terms and conditions. Claims for damage or loss must be made through the operator’s insurance and reported at the time of collection.
- Liability: “NUMBER 1 PARKING LTD.” is not responsible for the vehicle once it is handed over to the customer. The company does not offer any warranty or indemnity for the protection or safety of vehicles or goods left within them.
- Vehicle Condition: Your vehicle must be roadworthy (valid Tax and MOT). If not, service may be refused without a refund.
- Mechanical Failures: The car parks/service providers are not liable for mechanical, structural, or electrical failures of any part of your vehicle.
- Keys and Fobs: Ensure you leave the correct keys and instructions for starting your vehicle.
- Damage Reporting: Report any damage found on the vehicle at the time of return before leaving the airport.
- Complaint Timing: Complaints must be received by email within 24 hours of your return to the UK.
- Immediate Issues: Inform the service provider immediately if you encounter a problem at the car park to give them a chance to rectify it.
CANCELLATION POLICY
Here’s a summary of the key points:
- Direct Cancellations: All cancellations must be made directly through “NUMBER 1 PARKING LTD”
- Office Hours: For queries, visit the support page during office hours (Monday – Friday, 09:00 to 17:00) and quote your booking reference number.
- Cancellation Requests: These can only be actioned within office hours and are subject to notice periods.
- No Refunds for Unused Stays: Refunds are not available for unused part stays.
- Non-Refundable Fees: Booking fees, SMS charges, and cancellation cover are non-refundable.
- Non-Flexible Bookings: These cannot be cancelled.
- Less Than 48 Hours’ Notice: No refund will be given for cancellations with less than 48 hours’ notice.
- More Than 48 Hours’ Notice: Cancellations with more than 48 hours’ notice are subject to a £15.00 admin charge, except for certain non-refundable promotional offers.
- Reinstating Bookings: If you cancel and then wish to reinstate your booking, no refund will be available if you cancel again.
- Amendments: Amendments to arrival dates requested on the drop-off/arrival day or within 24 hours prior to the original booking date cannot be further amended and are non-refundable if cancelled thereafter.
LIMITATIONS of LIABILITY
Here’s a summary of the key points:
- Direct Bookings: These terms and conditions apply only to bookings made directly through the website.
- Booking Agent Role: “NUMBER 1 PARKING LTD” acts as a booking agent for the service provided.
- Service Provider Contract: Customers will be contracting with the service provider and will be subject to their terms and conditions. Full details are available from the service provider.
- Liability for Negligence: “NUMBER 1 PARKING LTD” is liable to the customer only for losses directly arising from any negligence in processing a booking.
- Claims: Any claims regarding the delivery of car parking services must be made against the service provider and are subject to their terms and conditions.
- Total Liability: The total liability of “NUMBER 1 PARKING LTD” to the client for all claims arising from the use of the website and materials is limited to the cost of the client’s booking, including both parking and booking fees.
Privacy Policy
It’s reassuring to know that “NUMBER 1 PARKING LTD” takes privacy seriously. Here’s a summary of their privacy policy:
- Personal Information: We collect your name, phone number, address, email address, information on services or products purchased, debit/credit card details, and responses to questionnaires, surveys, and competitions.
- Marketing Promotions: We will only contact you for marketing promotions with your consent. You can easily opt out by calling, writing, or emailing them.
- No Third-Party Sales: We do not sell your information to third parties.
- Sensitive Information: Sensitive information is never collected without your explicit consent.
WE DO NOT STORE CREDIT/DEBIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH THIRD PARTIES
It’s great to see that “NUMBER 1 PARKING LTD” is committed to maintaining accurate and up-to-date information. Here’s a summary of our privacy practices:
- Accuracy and Updates: You can check the accuracy of your information by emailing them. We will correct or delete any inaccuracies as quickly as possible.
- Contact for Changes: If you need to change your personal information, you can contact us via email or phone.
- Security: Your personal information is kept securely in accordance with our internal security policy and the law.
- Tracking and Cookies: We use tracking software and cookies to monitor visitor behaviour on our website. Cookies can be disabled in your browser settings, but this may restrict some website functions.
- Purpose of Tracking: The main purpose of tracking is to understand consumer group behaviour, not individual identification.
- Comments/Questions: For any comments or questions about their privacy policy, you can call us.
If you have any specific questions or need further assistance, feel free to ask!